Terms and Conditions – shividyapharmaceuticals

Welcome to Shividya Pharmaceuticals Pvt. Ltd. (“Company”, “we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website https://shividyapharmaceuticalspvtltd.com/ (“Website”). By accessing or using the Website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our Website.

1. Use of Website

You must be at least 18 years old to use this Website.
You agree to use the Website only for lawful purposes.
You may not use our Website to engage in any fraudulent or unlawful activity.

2. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not warrant that the information is complete, reliable, or error-free. Prices and availability are subject to change without notice.

3. Orders and Payments

By placing an order, you represent that you are legally capable of entering into a binding contract.
All orders are subject to acceptance and availability.
We reserve the right to refuse or cancel an order for any reason, including limitations on quantities, inaccuracies, or suspected fraud.
Payments must be made via the available payment methods on the Website.

4. Shipping Policy

Delivery times are estimates and are not guaranteed.
Orders will be delivered within 5 to 7 working days, depending on the delivery location.
We are not liable for any delays caused by third-party shipping providers.
Risk of loss and title for items pass to you upon delivery.

5. Cancellation and Refunds

Shipping Time Frame: Orders will be delivered within 5 to 7 working days, depending on the delivery location.

Damaged Items: In the event of any damage to the product upon delivery, customers must initiate a return request within 5 days of receiving the item.

Return Process: All returns must be authorized and comply with our return guidelines. Items must be returned in their original condition and packaging.

Cancellation Policy:

Orders can be cancelled within 24 hours of placement, provided they have not been dispatched.
Once the order is shipped, it cannot be cancelled.
To cancel an order, customers must contact our customer service team with their order details.
Refunds for cancelled orders (if applicable) will be processed within 7–10 working days to the original payment method.

6. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is the property of Shividya Pharmaceuticals Pvt. Ltd. and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of such websites. Accessing third-party links is at your own risk.

8. Disclaimer of Warranties

The Website and its content are provided “as is” and “as available.” We make no warranties, express or implied, regarding the Website, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

9. Limitation of Liability

To the fullest extent permitted by law, Shividya Pharmaceuticals Pvt. Ltd. shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of the Website.

10. Indemnification

You agree to indemnify, defend, and hold harmless Shividya Pharmaceuticals Pvt. Ltd. and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising out of your use of the Website or violation of these Terms.

11. Changes to Terms

We may update these Terms at any time without prior notice. Changes will be effective when posted on the Website. Continued use of the Website constitutes your acceptance of the revised Terms.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Kanpur, Uttar Pradesh, India.